How do I contact Dodo by email?
How do I contact Dodo by email?
[email protected] – Enquiries and Complaints If you have a complaint that you would like resolved, you can e-mail this address. Please provide your username, account number, date of birth, contact phone number, your address, and details of your complaint.
How do I fix Dodo NBN Internet?
Restart your router or modem
- Turn your modem or router off. If you also have a nbn connection box, turn this off too.
- Wait 30 seconds, then turn them on again.
- Wait until all the lights on both devices are lit up.
- Once all the relevant lights are on and stable, try connecting to the internet again.
Why isn’t my Dodo internet working?
Check your Wi-Fi light: If it’s off, turn your modem’s Wi-Fi button on. Make sure your computer / device also has Wi-Fi turned on. Reset the connection: Turn your modem and devices off and leave them off for 60 seconds. Turn both devices back on and allow a few minutes for them to reconnect.
How do you ring a dodo?
Dodo technical support can be contacted by dialing 13 DoDo (13 36 36) or their alternative number 02 8375 3629 (add +61 for international calls). Technical support is available Monday to Sunday, from 9am to 9pm.
How long does it take for Dodo to connect?
Most connections take between 3 – 10 business days. It could be up to 20 days, depending on the service available at your new address.
Can I cancel my dodo contract?
You may call us to cancel your contract on 13 dodo (13 36 36). You may also use the cancellation notice provided with the Market Contract terms and conditions.
Why is Dodo NBN so slow?
What impacts Dodo NBN speeds? If you’re experiencing slow speeds, there are a number of factors that could be causing it. Your area could be congested (this can happen with HFC, FTTN, FTTB and FTTC connections), or your home internet could be congested by too many devices connected in the home.
How many devices can connect to Dodo WiFi?
This plan is our most popular plan and is more than enough to meet the needs of most households and is best for use of 4-6 devices at the same time.
How long does it take to activate Dodo internet?
Activate your service once all of the nbn™ Fixed Wireless equipment has been installed and tested. This should take no more than 24 hours. Once this has been completed, your service provider will need to activate your plan. This can also take up to 24 hours.
How long after paying internet bill will it come back on?
If the internet bill is not paid after the expiration date, it may take 3 to 5 business days for your internet to be turned back on.
Can I keep my mobile number with dodo?
Transferring your number Transferring (porting) your number to Dodo is quick and easy, and is usually complete within 4 hours* of submitting your activation request. Once your sim stops working, just replace it with your Dodo sim card and you’re done!
Is Dodo a Telstra?
Dodo is a majority retailer – they don’t own their own network, and rely on Optus, Telstra, and Eftel to provide the bulk of their connections – mostly Optus.