How can I complain to SSSC?

How can I complain to SSSC?

Please raise your complaint with the member of SSSC staff you have been dealing with. If you feel you can’t complain directly to them, please refer your complaint to their manager. You can find out who this is by contacting the SSSC by email: [email protected] or by telephoning 0345 60 30 891.

How long does a SSSC investigation take?

Cases where we take no further action are on average open for six months. In cases where we decide a sanction is necessary it may take on average 12 months. Cases which are referred to a hearing may take longer.

What are the SSSC responsible for?

The SSSC regulates the workforce and aims to make sure that the people of Scotland can count on social services being provided by a trusted, skilled and confident workforce. The Care Inspectorate regulates organisations which employ workers and provide registered care services.

Who does the SSSC regulate?

social service workers
What is the SSSC? We’re a regulatory body. Here are 5 facts to explain what that means. We were set up by legislation and are here to protect the public by registering and regulating social service workers in Scotland.

What is the Care Inspectorate role in dealing with complaints?

Purpose of the Care Inspectorate complaints policy We value complaints. They help us to get an accurate picture of the level and quality of services being offered and delivered from the perspective of people using or choosing registered care services.

How do I contact Care Commision?

Reporting concerns to the Care Quality Commission You can report concerns by: phoning 03000 61 61 61. sending an email to: [email protected]. using their online form at: www.cqc.org.uk.

Can you work without SSSC?

The law allows new workers to work for six months without being registered. However, you must apply as soon as reasonably possible after you start working in the role. There are reasons why you might not be registered within six months. Find out more about this in our Frequently Asked Questions about SSSC Registration.

How often do you pay your SSSC?

You pay a fee with your application and a fee each year for the period of your registration. This is usually five years except for social workers (three years) and social work students (up to seven years). At the end of the registration period you are invited to renew your registration.

Is the SSSC a policy?

SSSC Code of Practice for Social Service Workers The Code is part of the wider package of legislation, practice standards and employers’ policies and procedures that social service workers must meet.

What are the 6 codes of practice for employees?

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• 2.1 Being honest and trustworthy.
• 2.2 Communicating in an appropriate, open, accurate and straightforward way.
• 2.3 Respecting confidential information.
• 2.4 Being reliable and dependable.
• 2.5 Honouring work commitments.
• 2.6 Declaring issues that might create conflicts of interest.

How often do the Care Inspectorate visit?

every year
Everyone is entitled to safe, high quality, compassionate care that meets their needs. It is against the law for care services to operate unless they register with us. Our 600 staff work across Scotland. Specialist inspectors visit thousands of care services every year.

What is reportable to the Care Inspectorate?

Providers should notify the Care Inspectorate to any adverse events and concerns involving schedule 2, 3, 4, and 5 controlled drugs used in care settings, when they occur, and while the service user is receiving care in the care service.

Can you make a complaint to the SSSC?

Your complaint may involve more than one part of the organisation or be about someone working on our behalf. A complaint may relate to the following, but is not restricted to this list:

How to complain about Scottish Social Services Council?

Working at the SSSC Contact us Accessibility COVID-19 Contact Search MySSSC Login Back to Top The Scottish Social Services Council Knowledge Base – Home KA-02043 Print Complaints handling procedure Views:

How to complain about a social service worker?

If you want to complain or raise a concern about a social service worker please complete the raising a concern about a worker form here. You can use the form below to contact us selecting your type of enquiry from the dropdown. Please complete all the fields marked *. This will help us to deal with your enquiry more efficiently.

How to check if a worker is registered with the SSSC?

You can check if a worker is registered by searching the Register or by calling the SSSC on 0345 603 0891.